FAQ

Yes! Our formulas are designed to be gentle and non-irritating. However, we always recommend doing a patch test before full use.

We offer different types of puffs for different uses — like velvet for powder application, non-latex sponges for liquid blending, and dual-use puffs for both dry and wet formulas. Each product page includes usage tips to help you choose the best one for your needs.

Absolutely. We are proudly cruelty-free — we do not test on animals at any stage of production.

Please store your products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

We ship worldwide to most countries across North America, Europe, Asia, Oceania, and parts of Africa. Some regions may be excluded due to logistic limitations — see our Shipping Policy for full details.

Orders are typically processed within 48 hours and ship within 3–5 business days. Delivery times may vary by region.

We offer free shipping on orders over $39 USD. Standard shipping fees for smaller orders will be calculated at checkout. Note: Perfume products require a separate shipping fee and are not included in the free shipping offer.

Yes! Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

Please contact us as soon as possible. Once the order is processed, we’re unable to make changes.

We accept returns within 30 days of delivery for unopened products. For detailed return instructions, visit our Return & Refund Policy.

We’re so sorry! Please email us at [business@momosworkshop.com] with photos and your order number — we’ll resolve it quickly.