FAQ

PRODUCT QUESTIONS

Q: Are your products suitable for sensitive skin?
A: Yes! Our formulas are designed to be gentle and non-irritating. However, we always recommend doing a patch test before full use.

Q: What’s the difference between your various makeup puffs?
A: We offer different types of puffs for different uses — like velvet for powder application, non-latex sponges for liquid blending, and dual-use puffs for both dry and wet formulas. Each product page includes usage tips to help you choose the best one for your needs.

Q: Are your products cruelty-free?
A: Absolutely. We are proudly cruelty-free — we do not test on animals at any stage of production.

Q: How should I store my beauty products?
A: Please store your products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

SHIPPING & DELIVERY

Q: Where do you ship?
A: We ship worldwide to most countries across North America, Europe, Asia, Oceania, and parts of Africa. Some regions may be excluded due to logistic limitations — see our Shipping Policy for full details.

Q: How long does shipping take?
A: Orders are typically processed within 48 hours and ship within 3–5 business days. Delivery times may vary by region.

Q: How much is shipping?
A: We offer free shipping on orders over $39 USD. Standard shipping fees for smaller orders will be calculated at checkout.
Note: Perfume products require a separate shipping fee and are not included in the free shipping offer.

Q: Do I get a tracking number?
A: Yes! Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

ORDERS & RETURNS

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. Once the order is processed, we’re unable to make changes.

Q: What’s your return policy?
A: We accept returns within 30 days of delivery for unopened products. For detailed return instructions, visit our Return & Refund Policy.

Q: I received a damaged item. What should I do?
A: We’re so sorry! Please email us at [business@momosworkshop.com] with photos and your order number — we’ll resolve it quickly.

Still have questions?
Email us anytime at [business@momosworkshop.com] — we’re here to help!