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FAQ
PRODUCT QUESTIONS
Q: Are your products suitable for sensitive skin?
A: Yes! Our formulas are designed to be gentle and non-irritating. However, we always recommend doing a patch test before full use.
Q: What's the difference between your various makeup puffs?
A: You've come to the right place — puffs are our specialty! Beyond traditional powder puffs, most of ours can also apply foundation, contour, and blush — a fun alternative to your everyday beauty sponge or brush. You'll find specific uses and tips on each product page.
The best part? All the designs! More than anything, we want you to find one you love — because putting on your makeup should put you in a good mood, too.
A: Yes! Our puffs are made to be used again and again. Clean them regularly, let them air-dry completely in a well-ventilated place, and they'll be ready for your next makeup moment. Check each product page for specific care instructions, and replace your puff when it shows signs of wear or can no longer be cleaned thoroughly.
Q: Are your products cruelty-free?
A: Absolutely. We are proudly cruelty-free — we do not test on animals at any stage of production.
A: Wet your puff with lukewarm water, add a small amount of mild, oil-free soap or puff cleanser, and gently squeeze to release makeup residue. Rinse thoroughly, then press out excess water with a clean towel. Let it air-dry completely in a well-ventilated place before storing.
Do not use cleansing oils or any oil-based products. Avoid twisting, wringing, or scrubbing your puff, and keep it away from direct sunlight and heat while drying. Check each product page for specific care instructions.
Q: How should I store my beauty products?
A: For makeup puffs, store in a dry, well-ventilated place. After washing, let them air-dry completely before putting them away.
For cosmetics, store in a cool, dry place away from direct sunlight and keep lids tightly closed when not in use.
SHIPPING & DELIVERY
Q: Where do you ship?
A: We ship worldwide to most countries across North America, Europe, Asia, Oceania, and parts of Africa. Some regions may be excluded due to logistic limitations — see our Shipping Policy for full details.
Q: How long does shipping take?
A: Orders are typically dispatched within 1–3 business days. Delivery times vary by destination, and shipping to remote countries or regions may take longer than 7–10 days.
If your destination requires a personal tax ID or other customs information, please make sure you enter it correctly at checkout. Check your email regularly for any requests from our shipping partners to update or correct your details, as missing or incorrect information may cause delays.
Q: How much is shipping?
A: We offer free shipping on orders over $39 USD. Standard shipping fees for smaller orders will be calculated at checkout.
Q: Do I get a tracking number?
A: Yes! Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
ORDERS & RETURNS
Q: Can I change or cancel my order after placing it?
A: Once an order is placed, it cannot be changed or canceled. Please double-check your items, shipping address, and all other details before completing your purchase.
Q: What’s your return policy?
A: We currently do not accept returns or exchanges for reasons such as a change of mind or ordering the wrong item. As we ship internationally, return shipping can sometimes cost more than the original delivery itself.
However, there's no need to worry if your order arrives damaged, incorrect, or with a product issue. Please contact us at
[support@momosworkshop.com] as soon as possible, and our support team will help resolve it.
For full details, please visit our Return & Refund Policy.
Q: I received a damaged item. What should I do?
A: We’re so sorry! Please email us at [support@momosworkshop.com] with photos and your order number — we’ll resolve it quickly.
Still have questions?
Email us anytime at [support@momosworkshop.com] — we’re here to help!
