Return & Refund Policy

If you are not satisfied with a product purchased from https://www.momosworkshop.com, we will gladly accept a return within 30 days of receipt (excluding opened products).

Request Timeframe

To be eligible for a return, please contact our customer service team within 30 days of receiving your order. Unfortunately, refund requests made after this period will not be accepted.

Damaged or Incorrect Items

If you received an incorrect or damaged product due to our error (excluding minor imperfections such as dust or outer packaging blemishes), we will gladly issue a refund at no additional cost. Please reach out to us with:

  • A photo showing your full order
  • Clear images of the damaged or incorrect item(s)
  • A short description of the issue

Each case is handled individually to ensure your satisfaction.

Returns Due to Personal Reasons

If the return is based on personal preference (e.g., changed mind, no longer want the item), a 20% restocking fee will be deducted from your refund.
Please note: Original shipping fees and return shipping costs are non-refundable, unless the return is due to our mistake.

Returns Due to Order Never Arrived/Lost/Stolen

Momo‘s workshop cannot be held responsible for lost shipments. Should this occur, kindly reach out to us at @momosworkshop.com, and we will promptly file a claim on your behalf. Additionally, contacting local authorities is recommended.
The international claims process can take 30-45 business days. Refer to our Return Policy for full details.

Return Instructions

Once your return is approved, we’ll email you detailed instructions. The designated return address will be provided in our return system. You are required to ship the item(s) back to this address and upload the tracking number to our system within 7 days of receiving the approval.

If the return shipment and tracking number are not provided within this timeframe, the return request will be considered invalid and automatically canceled.

Refunds are typically processed within 3–5 business days after we receive the return.

Final Reminder

We hope this has answered all your questions regarding our return and refund policy. If you need any further assistance or clarification, feel free to reach out to us at business @momosworkshop.com — we’re here to help. If you don't receive a reply within 48 hours, check your spam folder.